My Concord V4 system will not connect to the App

Concord Security systems covered by this article :

QV8810 (CNK4545IBA-V4)
QV8812 (CNK4848IBA-V4)
QV8814 (CNK8868IBA-V4)
QV8820 (CNK10545WBA-V4)
QV8822 (CNK10848WBA-V4)

Check your network is connected

Right click the mouse, choose Network from the menu.

Type your password, and press Log in - if you saved it, just click Log in

If you do not know your password, you can reset it.

 The Network Setup screen appears. It needs to say Healthy Network.

If it says Gateway unreachable, make sure a network cable is connected between the LAN ports on both the Concord box and your modem/router. You can try another network cable. You should see a blinking green light on the socket that you plugged the cable into. 

If you can not run a network cable from your modem/router to the Concord system, get a Wi-Fi extender.

Wireless camera systems QV8820 QV8822 can connect via Wi-Fi to your modem/router instead of using the patch cable.

If the cable is connected, but the Concord does not say Healthy Network, restart your modem/router. 

If it says DNS request failed, your modem/router has no internet connection or is not working correctly, try restarting it.

Instructions for installing and connecting the App are here.

Need more help?

For Concord support in Australia, please call 1300 762 627 Monday to Friday 9AM to 5PM AEST.

For Concord support in New Zealand, please call 0800 235 328 Monday to Friday 9AM to 5PM AEST.