My Concord Security V4 system is not working as expected - how do I reset the unit?

Concord Security systems covered by this article :

QV8810 (CNK4545IBA-V4)
QV8812 (CNK4848IBA-V4)
QV8814 (CNK8868IBA-V4)
QV8820 (CNK10545WBA-V4)
QV8822 (CNK10848WBA-V4)

You can reset your Concord security system back to factory defaults, in the event that the unit is not working correctly - this may be caused by power disconnects or surges. This will not delete any video from your hard drive.

How to reset your system

On the Concord's screen, right click the mouse, choose System Setup from the menu.

Type your password, and press Log in - if you saved it, just click Log in.

If you do not know your password, you can reset it.

Choose Reset from the bottom left.

Click Factory Reset

Click Continue

The system will reset - this takes 1-2 minutes. The start-up wizard will appear once this has completed.

Need more help?

For Concord support in Australia, please call 1300 762 627 Monday to Friday 9AM to 5PM AEST.

For Concord support in New Zealand, please call 0800 235 328 Monday to Friday 9AM to 5PM AEST.