Owning a 3D printer is a bit like owning a race car, except you are both the mechanic and the driver, which means you'll need to take responsibility for maintenance, and occasionally fixing things when they go wrong.
You'll also need to have a PC and an internet connection, be capable of Googling for solutions to common issues usually found in forums such as Reddit, know how to use screwdrivers, Allen keys, and spanners, and have the confidence to pull things apart for maintenance and repair.
Printer-Specific support resources
Neptune 4 / Neptune 4 Pro - TL4970 / TL4972
Neptune 4 Plus / Neptune 4 Max - TL4974 / TL4976
Saturn 4 / Saturn 4 Ultra12 / Saturn 4 Ultra16 - TL4840 / TL4842 / TL4844
Mars 5 / Mars 5 Ultra - TL4830 / TL4832
Mercury Plus V3 and XS Bundle - TL4890 / TL4892
Slicer software
Firmware and manuals
Start here: https://www.elegoo.com/pages/download
Then select your printer series from the dropdown to find firmware updated and user manuals.
Tech support resources, troubleshooting and tutorials
There is a support wiki available here: https://wiki.elegoo.com/
Choose your printer series from the left-hand menu.
Technical Support from the manufacturer
Visit this page: https://www.elegoo.com/pages/contact-us
Fill out the form with your details, date of purchase, and they will get back to you.
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