Owning a 3D printer is a bit like owning a race car, except you are both the mechanic and the driver, which means you'll need to take responsibility for maintenance, and occasionally fixing things when they go wrong.
You'll also need to have a PC and an internet connection, be capable of Googling for solutions to common issues usually found in forums such as Reddit, know how to use screwdrivers, Allen keys, and spanners, and have the confidence to pull things apart for maintenance and repair.
Elegoo have an excellent collection of support resources to assist you in replacing parts yourself.
Most Jaycar stores can offer assistance in person with diagnosis and troubleshooting for printers sold by Jaycar - along with providing guidance and insight into the repair and maintenance requirements for your printer.
Note that some components such as build plates, nozzles, heaters and thermistors are consumables that wear as you use them (just like tyres on cars), and are expected to be replaced by the owner when worn out. Hot ends have a 3 month warranty, extruders have a 6-month warranty, and the printer base structure has a 12 month warranty.
Slicer software
Support Wiki for Centauri Carbon 2 Combo
There is a support wiki available here: https://wiki.elegoo.com/en/centauri-carbon-2-combo/main-page
Spool adapters for CANVAS
The CANVAS is sized for spools with a 55mm centre hole. If you have spools with a 73mm hole, you can print this adapter.
Parts kits
Commonly used parts in convenient bundles
Replacement tutorials for Centauri Carbon 2 Combo
Troubleshooting error messages
- Error Code 101
- Error Code 102
- Error Code 103
- Error Code 104
- Error Code 304
- Error Code 701
- Error Code 702
- Error Code 703
- Error Code 704
- Error Code 1220
- Error Code 1231
- Error Code 1241
- Error Code 1242
- Error Code 1243
- Error Code 1252
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Spare parts for Centauri Carbon 2 Combo
You can use the nozzle assemblies from the Centauri Carbon in the CC2, as long as you do not use filament that needs 350degrees. The parts listed below will be available in coming months.
| Our code | Description | Elegoo code |
| 002008 | FAN AXIAL 4020 CC V1/V2 TL4980/86 | 50.204.0207 |
| 002009 | DC 100W POWER SUPPLY CC V1/V2 TL4980/86 | 50.204.0211 |
| 002010 | EXTRUDER COMMUNICATION PCB CCV2 TL4986 | 50.204.0297 |
| 002011 | FILAMENT DETECTION PCB CCV2 TL4986 | 50.204.0298 |
| 002012 | FILAMENT CUT DETECTION PCB CCV2 TL4986 | 50.204.0299 |
| 002013 | BLOWER FAN CCV2 TL4986 | 50.204.0300 |
| 002014 | SERVO MOTOR CCV2 TL4986 | 50.204.0301 |
| 002015 | SERVO MOTOR DETECT PCB CCV2 TL4986 | 50.204.0302 |
| 002016 | PHOTO ELEC SWTICH ASSEMBLY CCV2 TL4986 | 50.204.0303 |
| 002017 | STRAIN GUAGE PCB CCV2 TL4986 | 50.204.0304 |
| 002018 | MAINBOARD CCV2 TL4986 | 50.204.0305 |
| 002019 | AC HEAT BED CONTROL BRD CCV2 TL4986 | 50.204.0306 |
| 00202 | GEARBOX ASSEMBLY CCV2 TL4986 | 50.204.0307 |
| 002021 | MULTI-FEED MODULE CCV2 COMBO TL4986 | 50.204.0310 |
| 002022 | CONNECT PRINT HEAD CABLE CCV2 TL4986 | 50.204.0311 |
| 002023 | TOUCHSCREEN CCV2 TL4986 | 50.204.0313 |
Technical Support from the manufacturer
Visit this page: https://www.elegoo.com/pages/contact-us
Fill out the form with your details, date of purchase, and they will get back to you.
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