If for any reason you change your mind or are not satisfied with a purchase, return the goods within 30 days for a full refund. Goods returned must have an original proof of purchase and be in 'as sold' condition. In-store refunds over the value of $999 may be processed by Head Office with funds returned via EFT. To do this, customers must provide bank account details and photo identification, e.g. Driver's License, must be sighted by store team members. If a customer does not wish to provide Bank Account details, Head Office will provide a cheque refund - photo ID, e.g. Driver's License, must be sighted. If freight expenses of any type have been incurred, these are not refundable.
*Note: 'Change of Mind' refunds do not apply to: Wearables, all recordable media (opened), product purchased in cut lengths, freight expenses, activated security products and gift cards. The value of any free promotional gift cards will be subtracted from the value of the corresponding item(s) returned.
Our Satisfaction Guarantee is in addition to Consumer Laws/Acts. These may vary slightly by state or country. This policy may be updated/changed or, at times, suspended as required by the Company.