Items purchased online can be returned to any Jaycar-owned store providing the general returns conditions are met. Please present your tax invoice, which you would have received to the email address you submitted at the time of placing your order as well as the delivery note that you received with your order package, in order for your return/refund to be processed in-store. If you cannot locate your tax invoice please contact us so we can organise for it to be resent. Refunds will be issued back onto the same credit card that was used to place the order.
Items purchased online can also be returned by mail at your own expense providing the general returns conditions are met. Go to your My Account page, select order history, locate the order the product was from, then select the item, quantity and add a reason for the return. Once submitted you will receive a confirmation email, then once approved by our returns department a RA number will be emailed to you to complete the return.
As a "Guest" you will need to contact our Customer Service Team or call us on 1800 022 888 to obtain a RA (Return Authority).
All Returns lodged through mail must have an RA number or the package will be refused and returned to sender. Returns may take up to 14 working days to process. We recommend sending your returns with tracking so you can see when it has been delivered. Jaycar is not responsible for lost packages. Refunds will be issued back onto the same credit card that was used to place the order. Please note Jaycar will not refund the original delivery fee unless products are determined to be faulty under the Australian Consumer Law.
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