After placing a Click and Collect order through our website, the order will not be automatically accepted, nor is it automatically available for collection. Only after the allocated collection store has confirmed the stock is available for collection will the order be accepted, and collection be allowed. A ready to Collect email will be sent once these conditions are met.
Click and Collect is available from all company owned stores. If your products are in stock we aim to have your order ready as soon as possible. Click and Collect may be unavailable during major sales events and promotions. In peak trading periods or where item/s in your order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment. In the event of circumstances beyond our control, for example, extreme weather, a flood or fire, we shall not be liable for any delay or failure to make your order available for collection within the estimated timeframe. Collection from stores can only be done during store opening hours unless equipped with external lockers. Store opening hours can be found here.
Click and Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be collected in your nominated store and then standard returns policy applies. Your Click and Collect order will be held at the nominated store for 14 days, if you cannot collect your order within this period you must contact the store to arrange an extension. Your nominated store will also make every effort to contact you for further instructions. If your order is not collected within 14 days and no extension has been arranged, our customer care team will issue a refund using the same payment method. You will be notified after this has taken place. An administration fee may apply in the instance where you fail to collect your goods within the required time frame.
When collecting your goods at the nominated Click and Collect store, you are required to supply a copy of your Click and Collect Ready to Collect email with your unique order number (printed or on your mobile device). Orders over $250 will require photo ID for the goods to be released.
If you are not personally available to collect the goods, you may appoint a representative, please contact your nominated collection store prior to collection to arrange this. The representative is required to supply a copy of your Click and Collect order confirmation email with your unique order number (printed or on their mobile device) and photo identification at the time of collection.
Click and Collect orders are not available for the purchase of gift cards, cable, non-stocked items or for the purchase of online exclusive products. We reserve the right to change or discontinue the Click and Collect service at any time, without notice.
*Click and Collect is only available at company owned stores.