Luke Greenfield

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Recent activity by Luke Greenfield Recent activity Votes
  • Do I need to create an online account to use my membership?

    No you don't, you just need to activate your online account if you joined in-store. Your welcome email contains a link to do this. Or use the Sign In / Register link on the top menu of the website ...

  • How do I update my account details such as my email?

    You can update your details on the My Account page under Profile. Click on My Account (near cart), log in and click on Update Personal Details under your Profile section. Click on the button linked...

  • Why can't I see a recent purchase under my Order History?

    It may take up to 48 hours for an in-store purchase to appear in your Order History and any points you earn to show under Rewards. Your online purchases should appear almost immediately in your Ord...

  • Can I link recent or past purchases to my account?

    Unfortunately, you can't link past in-store or online purchases to your membership account - your rewards and benefits start from the day you join the club.

  • How do I view my account?

    On the website, click My Account (near cart) and log in to your online account, you'll see your points tally under Rewards. Or ask the sales team while in store or on the phone. Or submit a request...

  • Why can't I see my points for a recent purchase under my account profile?

    It may take up to 48 hours for an in-store purchase and earned points to appear under Rewards. Online purchases should appear almost immediately. When you are rewarded with a $10 eCoupon, your 200 ...

  • Do club offers have a time restriction?

    Club offers are available for a limited time, so make sure you check the details to avoid missing out.

  • How do I redeem my offers?

    You can redeem club offers by quoting your registered details to the sales team at the counter when shopping in store. Or, if shopping online, log in to your account first so we know you are a memb...

  • Can I use a club offer in conjunction with other offers?

    While you can redeem multiple offers in the same transaction, you can't use one offer on top of another. However, you'll always get the lowest available price.

  • Can I redeem club offers more than once?

    All offers are different, but unless stated otherwise you can redeem your club offer multiple times during the offer time period.