Owning a 3D printer is a bit like owning a race car - you'll need to do some maintenance, and occasionally fix things when they go wrong.
Elegoo have an excellent collection of support resources to assist you in replacing parts yourself.
Most Jaycar stores can offer assistance in person with diagnosis and troubleshooting for printers sold by Jaycar - along with providing guidance and insight into the repair and maintenance requirements for your printer.
Note that some components such as build plates, nozzles, heaters and thermistors are consumable, and are expected to be replaced by the owner when worn out. Hot ends have a 3 month warranty, extruders have a 6-month warranty, and the printer base structure has a 12 month warranty.
These two printers share the same basic components. The difference is the Max is larger (420 x 420 x 480mm) than the Plus (320x320x385).
Support Wiki for Neptune 4 Plus / Max
https://wiki.elegoo.com/en/neptune
Support links on this page for Neptune 4 Plus / Max
- How can I improve the leveling effect?
- How can I improve the printing quality?
- How can I deal with the Z-offset abnormal?
- How can I deal with the printing layer shits issue?
- How to solve the issue that nozzle clogged and no filaments out from the extruder?
- Why there is noise when X/Y-axis moves?
- Remote printing operation guide
- Fix Pack tutorial
- Image-installation methods
- Mainboard firmware update
- Touch screen firmware update
- OrcaSlicer Parameter Configuration Import Tutorial
- Web Page Control
Common replacement tutorials for Neptune Plus / Max
- Motherboard replacement
- Nozzle assembly replacement
- Print head cable replacement
- Model cooling fan replacement
- Power supply replacement
- Y-axis Acceleration Sensor Replacement Tutorial
- Replacement of Y-Axis Plastic V-Wheels
- Nozzle Replacement
- Extruder Gear Replacement Tutorial
How to find spare parts for Neptune Plus / Max
https://au.elegoo.com/collections/neptune-4-series-accessories
Technical Support from the manufacturer
Visit this page: https://www.elegoo.com/pages/contact-us
Fill out the form with your details, date of purchase, and they will get back to you.
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