Elegoo 3D Printer support resources - how to use, fix and maintain your Elegoo printer

Owning a 3D printer is a bit like owning a race car - you'll need to do some regular maintenance, and occasionally fix things when they go wrong. Fortunately, Elegoo have an excellent collection of support resources for customers online.

Printer-Specific support resources

Neptune 4 / Neptune 4 Pro - TL4970 / TL4972

Neptune 4 Plus / Neptune 4 Max - TL4974 / TL4976

Saturn 4 / Saturn 4 Ultra12 / Saturn 4 Ultra16 - TL4840 / TL4842 / TL4844

Mars 5 / Mars 5 Ultra - TL4830 / TL4832

Mercury Plus V3 and XS Bundle - TL4890 / TL4892

Firmware and manuals

Start here: https://www.elegoo.com/pages/download

Then select your printer series from the dropdown to find firmware updated and user manuals.

Tech support resources, troubleshooting and tutorials

There is a support wiki available here: https://wiki.elegoo.com/

Choose your printer series from the left-hand menu.

Technical Support from the manufacturer

Visit this page: https://www.elegoo.com/pages/contact-us

Fill out the form with your details, date of purchase, and they will get back to you.